Car Missing in Split? It May Have Been Towed
What to do if your parked car disappears in Split, where the towing depot is, and how to contact the local towing service.
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If your car is missing in Split and you parked in a forbidden place, it was probably removed by the local towing service. First check that you are in the correct street and that the car was not parked in a nearby side street. Then call Split Parking’s towing service and ask if your registration plate is at their depot.
Call +385 21 376 848. The vehicle depot is at Pujanke 67 A, Split. Bring your documents, expect to pay towing and storage costs, and check the official Split Parking page before going because working hours and prices can change.
Losing your car in Split is stressful, but in many cases the explanation is simple: the car was parked illegally and moved by the city towing service. In Croatian, people usually call this service pauk, meaning “spider”, because the tow truck lifts and carries cars away.
Quick recommendation
If your car is gone, do this in order:
- check the street and nearby corners first
- call the towing service at +385 21 376 848 and give your registration plate
- confirm the pickup location and documents needed
- go to Pujanke 67 A
- pay the required costs and collect the car
Do not spend too long searching the neighborhood if you know you parked in a risky spot. In Split, towing is common around pedestrian areas, bus stops, crossings, garage entrances, disabled spaces, narrow streets, and places where a car blocks traffic.
Who removes cars in Split?
Vehicle removal in Split is handled by Split Parking. Their official page says they remove improperly stopped or parked vehicles from public traffic areas in the City of Split, based on orders from the city’s traffic and municipal wardens.
The service lifts, transports, and stores vehicles at a guarded depot. The official Split Parking page lists the towing-service contact as:
Phone: +385 21 376 848
Depot address: Pujanke 67 A, Split
Where to pick up your car
Cars removed by the local towing service are taken to:
This is not in the old town. It is in the eastern part of Split, in the Pujanke neighborhood. If you are staying near the Riva, Diocletian’s Palace, Bačvice, or the ferry port, you will usually need a bus, taxi, or app ride to get there.
Before leaving, call first. Ask:
- if your car is at the depot
- what documents you need
- how much you need to pay
- whether card payment is possible
- whether the depot is open for pickup at that moment
How to get there
Taxi or app ride
The simplest option is a taxi or app ride to Pujanke 67 A. This is usually the best choice if you are upset, short on time, traveling with luggage, or arriving after dark.
Give the driver the full address. If they do not recognize it immediately, say that you need the Split Parking car depot.
Local bus
Promet Split bus line 11 passes through Pujanke. The official timetable lists line 11 in both directions:
- Spinut - Kampus - Pujanke - Ravne Njive
- Ravne Njive - Pujanke - Kampus - Spinut
This can be useful if you are already near a line 11 stop. From the old town or ferry-port area, a taxi may still be simpler because you may need to walk or change buses depending on where you start.
Check the current Promet Split timetable before relying on the bus, especially in the evening, on Sundays, or on holidays.
What to bring
Bring anything that proves you are allowed to collect the car:
- passport or ID
- driver’s license
- vehicle registration document
- rental-car agreement if it is a rental car
- payment card or cash
If the car is rented, contact the rental company as soon as you know it was towed. Some companies may want to handle part of the process or may have specific instructions about documents and payment.
How much does it cost?
Split Parking publishes official prices for vehicle removal and storage. The exact amount can depend on what happened: full removal to the depot, attempted removal, vehicle weight, storage time, or other circumstances.
Use the official price page before you go, because prices can change. Also remember that the towing cost is separate from any parking or traffic fine that may follow.
Common places where cars get towed
In Split, be especially careful around:
- the old town edge and pedestrian streets
- bus stops and taxi stands
- pedestrian crossings
- garage and courtyard entrances
- disabled parking spaces
- narrow streets in Varoš, Bačvice, Manuš, and near the city center
- unsigned-looking spaces that are actually not legal parking
If local cars are parked somewhere, that does not always mean it is safe. Some residents have permits, and some people are simply taking a risk.
If you arrive and the tow truck is still there
If the tow truck has arrived but the car has not been taken away yet, ask calmly what stage the process is in. Split Parking’s price page distinguishes full removal from an attempted removal, so the cost may be different if the process has started but the vehicle has not been transported to the depot.
Do not argue in the street or block the tow truck. It will usually make the situation worse and will not save time.