Lost Passport, ID, or Wallet in Split
What to do if your passport, ID, wallet, bank card, or phone is lost or stolen in Split.
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If your passport, ID, wallet, bank card, or phone is lost or stolen in Split, first make sure you are safe. Then retrace the last places you visited, block bank cards if needed, and report theft or missing documents to the police.
For urgent danger, call 112. For police, call 192. If your passport is gone, contact your embassy or consulate as soon as possible.
Keep photos or scans of your passport, travel insurance, and booking details somewhere you can access without your phone.
First steps
Do this in order:
- Check that you are safe and not injured.
- Retrace the last places you visited.
- Ask staff at restaurants, beaches, taxis, ferries, buses, and accommodation.
- Block bank cards if your wallet is missing.
- Use phone tracking if your phone is missing.
- Report theft or missing documents to the police.
- Contact your embassy or consulate if your passport or ID is gone.
Do not wait until the last moment before travel. Replacement documents and police reports can take time, especially on weekends, holidays, or outside normal office hours.
If your passport or ID is missing
If your passport or national ID is missing, you may need a police report and emergency travel document from your embassy or consulate.
Prepare:
- photo or scan of the missing document if you have one
- another ID if available
- travel tickets or booking confirmation
- accommodation address
- police report if already issued
- passport photos if the embassy asks for them
If you are an EU citizen traveling with a national ID card, contact your country’s embassy or consulate and ask what document you need to return home.
If your wallet is missing
Block cards immediately if you think the wallet was stolen or may be used by someone else.
Then check:
- hotel or apartment
- last restaurant or cafe
- beach bag and towels
- taxi or ride app history
- ferry, bus, or train seat
- luggage pockets
If cash and cards are gone but documents are safe, your priority is blocking cards, arranging payment access, and reporting theft if needed.
If your phone is missing
Use device tracking from another phone or computer if available. If the phone was stolen, do not confront anyone yourself. Contact police and your accommodation host.
Important steps:
- lock the phone remotely if possible
- mark it as lost
- contact your mobile provider
- check bank and payment apps
- change important passwords if needed
- ask taxi companies or ferry/bus operators if you lost it in transport
If your phone contains travel documents, tickets, or insurance details, try to access them from email or cloud storage.
Police in Split
For urgent police help, call 192 or 112.
If it is not urgent, ask your accommodation where the nearest police station is, or use a map search:
When reporting theft or missing documents, keep the report or reference number. Your insurance company, embassy, airline, or bank may ask for it.
Useful Croatian phrases
- Izgubio sam putovnicu. - I lost my passport.
- Izgubila sam osobnu iskaznicu. - I lost my ID card.
- Ukraden mi je novčanik. - My wallet was stolen.
- Ukraden mi je mobitel. - My phone was stolen.
- Trebam policijsku prijavu. - I need a police report.
If pronunciation is difficult, show the sentence on your phone.
Before you travel
Save copies of:
- passport or ID
- travel insurance
- flight and ferry tickets
- accommodation address
- bank emergency card numbers
- embassy contact details
Keep one copy online and one copy outside your main wallet. This makes a stressful situation much easier to handle.